Q&A

SHIPPING QUESTIONS

How much is shipping?

Shipping rates depend on your location and start from 12 dollars for orders within Europe (as we're printing in the Netherlands) up to 40 dollars for orders to Africa, Asia, Northern America and South America. Final shipping rates will be calculated at check-out.

How long will shipping take?

Shipments are processed on a weekly basis (by volunteers, please be patient!) and delivered via DHL or Dutch Post. Orders are shipped from Amsterdam, Netherlands. Due to COVID-19, order delays may appear. Please bear with us, we're doing the best we can so you receive your print in a timely manner.

Will I get a shipping notification?

Yes, as soon as your order is leaving the shipping facility you will get an e-mail confirmation with a tracking link by DHL or Dutch Post.

Shipping to the US?

Unfortunately, we have experienced increased delays in shipping our orders to the US (due to the COVID-19 pandemic as well as general shipping issues with our courier). Therefore we have decided to solely work with DHL, which increases the shipping costs to 39.50 dollars per shipment but will ensure, that your orders will be delivered faster and more securely to your doorstep - we hope you understand!

Shipping to Switzerland?

We are receiving reports, that customers in Switzerland have to pay a custom clearance fee upon receival of their print. Please be aware, that we cannot change the customs process from our end and custom fees might occur.

I received my shipment, but it's broken / bent / damaged.

Please send us an email with your order number (#000), name and address and add photos of the damaged print and packaging. We will reprint and send you a new print and file claims with the courier.

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OTHER QUESTIONS

What percentage of sales is donated?

100% of proceeds after printing and handling will go directly to African Parks. Each image has been donated by photographers around the world, and offered at a significantly lower price than usual.

The website, hosting, administration and all design costs are donated by Pie Aerts and Marion Payr. 

My preferred image is sold out, what will happen?

Since we are selling limited-edition runs of 50 pieces per image, the sold out images won't come back in a second run. Therefore, sold out = sold out. However, we keep on adding new images to the store continuously. 

Currency

All currency is in US dollars. Orders are tax exempt due to the legal tax exemption status of African Parks in the US.

Taxes & Duties

All prices and shipping rates in this shop exclude taxes and duties. Additional taxes and duties may be charged in countries such as Switzerland and some non-European countries. 

Can I order a smaller/bigger/different print?

We are only selling the 30x45cm versions of prints. If you want to purchase other sizes please contact the photographers directly (but note that this purchase is not going to be part of the fundraiser). 

Can I cancel my order / get a refund?

We cannot offer any cancellations or refunds as each purchase of prints is produced and made to order.

Can I change my order or combine two orders?

Unfortunately we cannot manually change orders and therefore are not able to ship multiple orders together or adapt past orders. Please understand that we are a team of volunteers working on your orders so any change would mean additional manual work which we cannot handle given our limited resources.

I am a photographer/artist interesting in donating a print.

We are currently carefully expanding our collection of prints. Please know we are currently deluged with requests and have a vetting process for inclusion. Please be patient if you haven't heard back from us - due to the volume of requests apologies in advance if we aren’t able to respond.

I am a brand/company looking to lend support.

We are currently not adding any commercial sponsors to the project. If you have an idea for a collaboration anyhow, please drop us an e-mail to printsforafrica.org@gmail.com. Thank you! 

Can I donate directly to the charities to order a print?

Your orders here on Shopify are directly linked to African Parks, there are no intermediates - so your donation will go directly to the charity.  

Places to donate directly (without a print order):

https://www.africanparks.org/donate