1,75 million dollars raised since 2020. THANK YOU!
1,75 million dollars raised since 2020. THANK YOU!
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Q&A

GENERAL QUESTIONS

Where can I find the prints?

At the moment the print fundraiser is closed and there are no prints on sale. If you want to see the collection of prints, that were on sale during the 2021 edition of Prints for Wildlife sign up here and you will receive an e-mail with a download link to the print catalog.

When are you coming back?

We are currently working on the next edition of "Prints for Wildlife", but have not announced a launch date yet. If you want to be among the first to learn when we return, make sure to join the Prints for Wildlife community!

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SHIPPING QUESTIONS

I have not received my print yet.

After we closed the fundraiser on the 15th of August 2021 we have shipped the final prints within the last 10 days. We are sorry for the delay - the volume of orders in the final week of Prints for Wildlife was overwhelming! All the prints are now on their way, but some deliveries might take longer (especially to the US, Australia, Asia and Africa - as we are shipping from Europe). Please be aware that the shipments might take up to 20 working days to be delivered. If this period has passed and your delivery hasn't arrived yet, please send us an e-mail to hello (at) printsforwildlife.org and we will find out the current status of your shipment and get back to you!

How much is shipping?

This year we are very happy to be able to offer flat shipping rates globally. Wherever you are based, we will ship to you for only 10 dollars. For each order of 3 prints or more we are offering a free shipping promotion, so make sure to select at least 3 prints from our collection!

Once you selected a minimum of 3 prints you can use the code "FREESHIP" for free global shipping.

How long will shipping take?

Shipments are processed on a daily basis and delivered with different carriers depending on your location. Orders are shipped from our labs in Europe (UK and Germany) and guaranteed to leave the lab within a maximum of 3-5 business days. Due to COVID-19, order delays may appear. Please bear with us, we're doing the best we can so you receive your print in a timely manner, but we also depend on carriers, which we cannot control directly.

Average shipping times:

  • UK: 1-3 working days
  • Germany: 2-5 working days
  • Other EU countries: 5-7 working days
  • US & Canada: Currently experiencing delays, average of 20 working days
  • Australia: Currently experiencing delays, average of 20 working days

Will I get a shipping notification?

Unfortunately we cannot send automated shipping notifications, as our shop system is not directly connected to our print lab. If you need a tracking link please reach out via e-mail to hello (at) printsforwildlife.org and our team of volunteers will localise your tracking link and send it to you manually. Please bear in mind that we are a volunteer-led organisation, so please allow some time for us to get back to you!

Shipping to the US?

Unfortunately, we have experienced increased delays in shipping our orders to the US (due to the COVID-19 pandemic). We are sorry if you are experiencing any delays at your end and are asking your for your patience. Also we are receiving reports, that some customers in the US might have to pay a custom clearance fee upon receipt of their print. Please be aware, that we are doing the best to ship in a way that no customs will be charged, but cannot directly affect the customs process from our end and custom fees might occur.

Shipping to Switzerland or other non-EU countries?

We are receiving reports, that customers in Switzerland and other non-EU countries might have to pay a custom clearance fee upon receipt of their print. Please be aware, that we are doing the best to ship in a way that no customs will be charged, but cannot directly affect the customs process from our end and custom fees might occur.

Shipping to UK?

This year we are shipping orders to the UK directly from our print lab in London, so no customs will occur.

I received my shipment, but it's broken / bent / damaged.

Please send us an email with your order number (#0000), name and address and add photos of the damaged print and/or packaging to hello (at) printsforwildlife.org. We will reprint and send you a new print as fast as possible.

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OTHER QUESTIONS

What percentage of sales is donated?

100% of proceeds after printing and handling will go directly to African Parks. Each image has been donated by photographers around the world, and offered at a significantly lower price than usual.

My preferred image is sold out, what will happen?

Since we are selling limited-edition runs of 100 pieces per image, the sold out images won't come back in a second run. Therefore, sold out = sold out. However, we keep on adding new images to the store continuously. 

Currency

All currency is in US dollars. Orders are tax exempt due to the legal tax exemption status of African Parks in the US.

Taxes & Duties

All prices and shipping rates in this shop exclude taxes and duties. Additional taxes and duties may be charged in countries such as Switzerland and some non-European countries. 

Can I order a smaller/bigger/different print?

We are only selling the 30x45cm versions of prints. If you want to purchase other sizes please contact the photographers directly (but note that this purchase is not going to be part of the fundraiser). 

Can I cancel my order / get a refund?

We cannot offer any cancellations or refunds as each purchase of prints is produced and made to order.

Can I change my order or combine two orders?

Unfortunately we cannot manually change orders and therefore are not able to ship multiple orders together or adapt past orders. Please understand that we are a team of volunteers working on your orders so any change would mean additional manual work which we cannot handle given our limited resources.

I am a photographer and want to donate a photo to be printed.

We hosted an Open call in May 2021 to open up the fundraiser to new photographers & emerging talents and with the goal to further diversity and inclusivity in the wildlife photography space. The open call has been closed - therefore we are currently not open to new photographers.

If you are interested in participating in any upcoming new editions, please send through your 3 best photos (as attachment in web resolution) and your website and Instagram username to be considered in any upcoming print sales.

Please know we are being deluged with requests and it might take a while to respond. Please be patient if you haven't heard back from us - due to the volume of requests apologies in advance if we aren’t able to respond.

I am a brand/company looking to lend support.

We are currently not adding any commercial sponsors to the project. If you have an idea for a collaboration anyhow, please drop us an e-mail to hello (at) printsforwildlife.org. Thank you! 

Can I donate directly to the charities to order a print?

Your orders here on Shopify are directly linked to African Parks, there are no intermediates - so your donation will go directly to the charity.  

Places to donate directly (without a print order):

https://www.africanparks.org/donate

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CUSTOMER SERVICE

I have other questions regarding my order.

Please bear in mind, that we are a volunteer-led organisation and have limited resources. We are doing our best to answer all questions on Social Media or via e-mail to hello (at) printsforwildlife.org. If you haven't heard from us within 3-5 business days, please send a reminder on the same channel as you used previously. Thank you!