FAQ

GENERAL QUESTIONS

Where can I find the prints & when are you coming back?

At the moment the print fundraiser is closed and there are no prints on sale, that's why you don't see any prints on the website currently. Make sure not to miss any announcements and sign up for the Prints for Wildlife community, and you will receive all the news if we plan to return!

SHIPPING QUESTIONS

I have not received my print yet.

You have 12 weeks after the purchase to inquire about prints, that were lost in transit. Lost prints will of course be replaced free of charge and resent to your address. If you inquire later than within 12 weeks after the purchase we won't be able to access the shipping status anymore and therefore cannot offer replacements.

Please be aware that the shipments might take up to 20 working days to be delivered. If this period has passed and your delivery hasn't arrived yet, please send us an e-mail to hello (at) printsforwildlife.org and we will find out the current status of your shipment and get back to you!

I received my shipment, but it's broken / bent / damaged.

Please send us an email with your 4-digit / 5-digit order number (#00000), name and address and add photos of the damaged print and/or packaging to hello (at) printsforwildlife.org. We will reprint and send you a new print as fast as possible.

Where are you shipping from?

We are currently shipping from three locations. We are shipping from two print labs in Europe, one in London (UK) and one in Dusseldorf (Germany) as well as one location in New York (USA). If you are based outside of the USA or Europe it can therefore sometimes take longer to ship.

How long will shipping take?

Each Print and T-shirt is made to order, just for you. Production takes care and time, the majority of orders will be dispatched within 2 weeks but allow up to 4 weeks after you place your order. As soon as it’s on its way, we’ll send you tracking info so you can follow every step of its journey.

Shipments are delivered with different carriers depending on your location. Orders are shipped from our labs in Europe (UK and Germany) and US (New York). When there's a large influx of order delays may appear. Please bear with us, we're doing the best we can so you receive your print in a timely manner, but we also depend on carriers, which we cannot control directly.

Average shipping times:

•           UK: 1-3 working days
•           Germany: 2-5 working days
•           Other EU countries: 5-7 working days
•           US & Canada: 5-7 working days
•           Australia & ROW: 7-10 working days

Will I get a shipping notification?

Yes, you will get an automated shipping notification to your email address including a tracking link for your shipment.

Shipping to the US?

Changing from the last editions we are now shipping directly from our print lab in the US, so orders should be delivered much quicker than in previous editions.

Shipping to the Canada?

We are receiving reports, that customers in Canada might have to pay a custom clearance fee based on new tariffs applied. These are charged by UPS. Please be aware, that we are cannot directly affect the customs process from our end and custom fees might occur.

Shipping to Switzerland or other non-EU countries?

We are receiving reports, that customers in Switzerland and other non-EU countries might have to pay a custom clearance fee upon receipt of their print. Please be aware, that we cannot directly affect the customs process from our end and custom fees might occur.

Shipping to UK?

Orders to the UK are being shipped directly from our print lab in London, so no customs will occur.

Shipping to South Africa?

We're offering shipping to South Africa, but had a few issues with the reliability of postal services. If your order should be damaged or lost, please get in touch and we will reship it by using other courier services.

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PRODUCT QUESTIONS

How large are the prints?

All prints are 30x45cm end format (including a white border). Depending on the individual print dimensions the white borders and size of the printed area can vary.

How large are the frames?

The frames outer dimensions are 32,5cm x 47,5cm. They are 2,5cm in depth. The frame thickness is 1,5cm.

Do you use mat boards?

No, the framed prints come without mat boards. Each print comes with a white border, which looks elegant in a frame even without a mat. You can open the frames and add a mat later if you prefer.

What type of glass is used for the framed prints?

The frames come with standard glass with a 45% UV coating.

Do I receive a certificate for my print?

Yes, we send a certificate of authenticity with every order to guarantee the authenticity of the print. Please be aware that we can only send one certificate per order in this edition (no matter how many prints you purchased) due to system changes at our print supplier.

I received the certificate, but the hologram sticker is missing.

This edition the certificates do not contain holographic stickers anymore due to changes at our print supplier.

How sustainable are the prints?

We are very grateful that we can offer 100% carbon neutral and sustainably produced prints thanks to our print lab and paper partners ThePrintSpace and Hahnemuehle.

What is the packaging made of?

The packaging is also done sustainably - any plastic wrapping is 100% biodegradable.

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OTHER QUESTIONS

What percentage of sales is donated?

100% of proceeds after printing and handling go directly to Conservation International. Each image has been donated by photographers around the world, and often offered at a significantly lower price than usual.


My preferred image is sold out, what will happen?

Since we are selling limited-edition runs of 50 pieces per image, the sold out images won't come back in a second run. Therefore, sold out = sold out. However, we keep on adding new images to the store continuously, so keep returning to look for new prints.

Currency

All currency is in US dollars. Orders are tax exempt due to the legal tax exemption status of Conservation International in the US.

The shop calculates prices in other currencies based on live currency exchange rates, which are pulled directly from Shopify’s conversion system. These rates update frequently throughout the day, so slight differences can occur if you check at different times.

Taxes & Duties

All prices and shipping rates in this shop exclude taxes and duties. Additional taxes and duties may be charged in countries such as Canada, Switzerland and some non-European countries. 

Can I order a smaller/bigger/different print?

We are only selling the 30x45cm versions of prints. If you want to purchase other sizes please contact the photographers directly (but note that this purchase is not going to be part of the fundraiser).

Can I cancel my order / get a refund?

We cannot offer any cancellations or refunds as we are producing each print as custom made-to-order product directly after the order comes in.

Can I change my order or combine two orders?

Unfortunately we cannot manually change orders and therefore are not able to ship multiple orders together or adapt past orders.

I am a photographer and want to donate a photo to be printed.

The open call for this year's edition has ended on 21st of July 2025. You can check the open call entries via the Hashtag #printsforwildlife2025 on Instagram. The winners of the 2025 open call have been selected and photographers were informed already.

If you want to take part in any upcoming new editions, please follow us @printsforwildlife on Instagram and watch out for the next open call. You can support us in other ways - we are grateful for each follow, like and share on Social Media, or shoutouts to your friends and family. Make sure to sign up for our newsletter as well to make sure you won't miss the next edition.

Please don't send us emails or DMs, as we are being deluged with requests.

If you haven't heard from us, we're very sorry that your photo hasn't been selected for this year's edition. This could be due to a variety of factors, such as the image style or the species featured, but we truly appreciate the effort and creativity you put into your work. We value your support and hope to see more of your work soon.


I am a brand/company looking to lend support.

We are currently not adding any commercial sponsors to the project, but we are open to ideas in terms of large volume orders for brand offices or other ways to support the fundraiser. If you have an idea for a collaboration that fits, please drop us an e-mail to hello (at) printsforwildlife.org. Thank you! 


Can I donate directly to the charities to order a print?

Your orders here on Shopify are directly linked to Conservation International, there are no intermediates - so your donation will go directly to the non-profit organisation.

If you don't want to order a print you can donate directly here:

https://www.conservation.org/donate

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CUSTOMER SERVICE

I have other questions regarding my order.

Please bear in mind, that we are a volunteer-led organisation and have limited resources. We are doing our best to answer all questions on Social Media or via e-mail to hello (at) printsforwildlife.org. If you haven't heard from us within 3-5 business days, please send a reminder on the same channel as you used previously. Thank you!